Return Policy

Our Assurance
We are confident in the quality and style of every piece we offer, yet we understand that a garment may not always meet your expectations once tried on at home. Our return policy is designed to provide you with a fair, straightforward, and supportive process, ensuring you can shop with absolute peace of mind. We view returns not as a complication, but as an essential part of building a trusting relationship with you.

Eligibility Guidelines
To help us process your return efficiently, we require that all items be returned in a pristine, unused condition. This means they should be unwashed, unworn, and free from any marks, scents, or alterations. All original tags, brand labels, and any protective hygiene strips must be attached. For footwear, please try them on soft, clean surfaces to keep the soles intact. This ensures that the item can be restocked and enjoyed by another customer in perfect condition.

Return Timeframe
You have a full thirty days from the date of delivery to decide if an item is right for you and to initiate a return. This period allows you to try your new pieces in the comfort of your home, experiment with different styling options, and make a confident choice. If you find yourself beyond this window and still need assistance, we encourage you to contact us. We will do our best to accommodate your situation on a case-by-case basis, although we cannot guarantee acceptance.

Return Condition Inspection
Upon receipt, we carefully inspect all returned items to ensure they meet our policy standards. If we find evidence of wear, damage, or non-compliance with our guidelines—such as missing tags or signs of use—we reserve the right to adjust the refund amount. In certain cases, we may return the item to you if it does not meet our eligibility criteria. We aim to handle each inspection with fairness and transparency, always communicating our findings clearly to you.

Starting Your Return
We have made the return process as simple as possible. To begin, log into your account and navigate to your order history. Select the item or items you wish to return and follow the on-screen instructions. If you placed your order as a guest, you can still initiate a return using your order number and email address through our dedicated returns portal. Once your return request is submitted, you will receive a confirmation email with detailed instructions on how to send your package back to us.

Return Shipping Costs
For returns that are the result of our error—such as receiving an incorrect item or a product with a manufacturing defect—we will cover the cost of return shipping. For all other returns, including changes of mind or size issues, the return shipping cost is your responsibility. We recommend using a shipping method that provides tracking and insurance, as we cannot be responsible for items lost or damaged in transit back to us.

Exchange Process
We recommend placing a new order for the desired replacement item to ensure it is reserved for you, as stock is not guaranteed during the exchange process. Once we receive and process your return, we will issue a refund for the original item. This method is efficient and ensures you get the correct item without unnecessary wait times. Our support team is available to guide you through this process and answer any questions about exchanges.

Refund Processing
Once your return arrives at our facility and passes inspection, we will process your refund to the original payment method. The time it takes for the funds to appear in your account depends on your bank or card issuer, usually ranging from a few to several business days. You will receive a confirmation email when the refund is initiated, providing you with a clear timeline and allowing you to track the return of your funds.

Partial Refunds
In certain instances, a partial refund may be issued. This can occur if an item is returned in a condition that does not meet our full eligibility requirements—for example, if it shows signs of use, is missing parts or tags, or has been damaged. We may also apply a restocking fee in some cases to cover inspection and handling for returns not caused by our error. All deductions will be clearly communicated before the refund is finalized.

Damaged or Defective Items
We sincerely apologize if you receive a faulty or incorrect item. Please contact us as soon as possible with your order number and a clear description of the issue. Our team will prioritize your case and arrange for a replacement or a refund promptly. We will also cover all return shipping costs for such issues. We are committed to resolving these rare occurrences swiftly and to your complete satisfaction.

International Returns
For customers returning items from outside our domestic shipping region, please be aware that return shipping costs and any associated customs duties are your responsibility. We recommend clearly marking your package as “Returned Goods” to minimize the risk of additional import fees. Using a trackable and insured shipping method is strongly advised, as we cannot be liable for items lost during international return transit.

Non-Returnable Items
Certain items are excluded from our return policy due to hygiene or safety considerations. These include undergarments, swimwear, and any items explicitly marked as “Final Sale” on the product page. We clearly indicate these restrictions at the point of purchase, ensuring you are fully aware before you buy. We appreciate your understanding, as this policy is in place to protect the health and safety of all our customers.

Our Dedication to Fairness
We are dedicated to handling every return and exchange request with fairness, patience, and professionalism. We understand that each customer’s situation is unique, and we approach each case with a genuine desire to find a reasonable and amicable resolution. Our team is trained to listen to your concerns and to guide you with clarity. We value your trust and are committed to making your experience with us as positive as possible, even when a return is necessary.

Policy Updates
We periodically review and may update our return policy to ensure it remains fair and aligned with our operations. Any changes will be posted on our website with an updated effective date. The policy in effect at the time of your purchase will govern your return request. We will not apply changes retroactively in a way that would disadvantage you without providing prior notice. We encourage you to review our policy before making a purchase to stay fully informed.